Privacy Policy

This privacy policy outlines the ways in which KRS process your personal information to comply with the The General Data Protection Regulations (GDPR) which were put in place on 25th May 2018. Please read the following carefully so you can have a comprehensive understanding of our practises and working methods regarding your personal data, and how we will use it.

For the purpose of UK data protection laws, the data controller is: Sandow s Garage Ltd.

When we process your information, there are six enforceable principles of good practice by which we abide. These ensure that your personal information must be:

• processed fairly, lawfully and in a transparent manner
• adequate, relevant and limited to what is necessary
• processed in a manner that ensures appropriate security
• processed for specified, explicit and legitimate purposes
• accurate and kept up-to-date
• kept for no longer than is necessary

The types of personal information we may collect, process, store and transfer about you typically may include:

• Name
• Address
• Contact numbers
• E-mail address (if provided)

There are several ways we may collect your personal data, such as:

• Entering into an agreement with us to service your vehicle
• Corresponding with us by phone, email, letters or otherwise 

How long we will store your personal information The duration we store your personal data depends on our 'legal basis' for using it. Normally we would store your data because it is necessary for us to comply with a legal obligation to which we are subject or for our legitimate business needs.

Our refund and returns policy lasts 30 days. If 30 days have passed since your vehicle was with us, we can’t offer you a full refund or exchange.

If the item(s) you have ordered are damaged, faulty or incorrect, you must contact us within 30 days of receiving your item(s) to discuss your return. Please ensure you include a return note containing you name, address and contact information with any items that are returned to us so that we know who has returned the item(s) and can take appropriate action.

You should contact KRS in the first instant if there are any concerns following work carried out with your vehicle. You have the legal right to a price reduction if the work wasn't done with 'reasonable care and skill'. Our mechanic will check over the work carried out and check the vehicle of any reported issues. Any concerns will be talked through and an arrangement made if further work is required. 

If you are unhappy with the vehicle after the work has been carried out, you've come back and had the car checked over then you leave with the vehicle, it is assumed that you are happy with the work and have no further concerns. You have the right to return as much as you feel you need to. Our mechanic is very helpful and understanding and will explain and help wherever they can. 

If you choose to take the vehicle to another garage, mechanic or take it upon yourself to 'work' on the vehicle before allowing KRS to rectify any issues you may have, then all parts and labour warranties and guarantees are null and void. Work carried out by KRS and parts supplied and fitted by KRS can only be covered by warranty or guarantee as long as no one else has interfered with the vehicle. 

Our payment terms and brief terms are on all invoices are as follows:

No guarantee or warranty given or implied by KRS for customer supplied parts. 

No guarantee or warranty given of implied by KRS for second hand parts. 

Invoice to be paid in full within 7 days of the date above.

Parts supplied by KRS are covered the manufacturer warranty which varies depending on the part. To claim on this the customer, needs to return the vehicle and part to KRS. KRS will then contact the part supplier and arrange replacements to be supplied and fitted. 

Secondhand parts and customer supplied parts are not covered by guarantee or warranty. They will be fitted at the mechanics discretion. 

The cost of the vehicle repairs and work carried out by KRS are to be paid in full on collection of the vehicle. Vehicle will not be released to a customer if there is reason to believe they will not pay. Invoices are sent after work is completed by request of the customer. The terms on the invoice are for those that have an agreement with KRS to pay in full by 7, 14 or 28 days depending on the agreement made in advance. 

The standard template used for our invoices are a brief description of work carried out with an overall figure for the work. This is the amount agreed prior to work being commenced on the vehicle. If a breakdown of items is needed, the customer must request this at the time of payment and this will be generated and sent within 90 days. If the customer did not request at the time of payment, but did after leaving the garage then the request may be honoured at the next available opportunity, there is no time frame on this as it is at the discretion of the administration.